TERMS & CONDITIONS
PERSONAL IDENTIFICATION INFORMATION
WE MAY COLLECT PERSONAL IDENTIFICATION INFORMATION FROM USERS IN A VARIETY OF WAYS, INCLUDING, BUT NOT LIMITED TO, WHEN USERS VISIT OUR SITE, REGISTER ON THE SITEPLACE AN ORDER AND IN CONNECTION WITH OTHER ACTIVITIES, SERVICES, FEATURES OR RESOURCES WE MAKE AVAILABLE ON OUR SITE. USERS MAY BE ASKED FOR, AS APPROPRIATE, NAME, EMAIL ADDRESS, MAILING ADDRESS, PHONE NUMBER, CREDIT CARD INFORMATION,
WE WILL COLLECT PERSONAL IDENTIFICATION INFORMATION FROM USERS ONLY IF THEY VOLUNTARILY SUBMIT SUCH INFORMATION TO US. USERS CAN ALWAYS REFUSE TO SUPPLY PERSONALLY IDENTIFICATION INFORMATION, EXCEPT THAT IT MAY PREVENT THEM FROM ENGAGING IN CERTAIN SITE RELATED ACTIVITIES.
NON-PERSONAL IDENTIFICATION INFORMATION
WE MAY COLLECT NON-PERSONAL IDENTIFICATION INFORMATION ABOUT USERS WHENEVER THEY INTERACT WITH OUR SITE. NON-PERSONAL IDENTIFICATION INFORMATION MAY INCLUDE THE BROWSER NAME, THE TYPE OF COMPUTER AND TECHNICAL INFORMATION ABOUT USERS MEANS OF CONNECTION TO OUR SITE, SUCH AS THE OPERATING SYSTEM AND THE INTERNET SERVICE PROVIDERS UTILIZED AND OTHER SIMILAR INFORMATION.
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
CRUEL N REVOLVE COLLECTS AND USES USERS PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:TO IMPROVE CUSTOMER SERVICEYOUR INFORMATION HELPS US TO MORE EFFECTIVELY RESPOND TO YOUR CUSTOMER SERVICE REQUESTS AND SUPPORT NEEDS.TO IMPROVE OUR SITEWE CONTINUALLY STRIVE TO IMPROVE OUR WEBSITE OFFERINGS BASED ON THE INFORMATION AND FEEDBACK WE RECEIVE FROM YOU.TO PROCESS TRANSACTIONSWE MAY USE THE INFORMATION USERS PROVIDE ABOUT THEMSELVES WHEN PLACING AN ORDER ONLY TO PROVIDE SERVICE TO THAT ORDER. WE DO NOT SHARE THIS INFORMATION WITH OUTSIDE PARTIES EXCEPT TO THE EXTENT NECESSARY TO PROVIDE THE SERVICE.TO SEND PERIODIC EMAILS
THE EMAIL ADDRESS USERS PROVIDE FOR ORDER PROCESSING, WILL ONLY BE USED TO SEND THEM INFORMATION AND UPDATES PERTAINING TO THEIR ORDER. IT MAY ALSO BE USED TO RESPOND TO THEIR INQUIRIES, AND/OR OTHER REQUESTS OR QUESTIONS. IF USER DECIDES TO OPT-IN TO OUR MAILING LIST, THEY WILL RECEIVE EMAILS THAT MAY INCLUDE COMPANY NEWS, UPDATES, RELATED PRODUCT OR SERVICE INFORMATION, ETC. IF AT ANY TIME THE USER WOULD LIKE TO UNSUBSCRIBE FROM RECEIVING FUTURE EMAILS, WE INCLUDE DETAILED UNSUBSCRIBE INSTRUCTIONS AT THE BOTTOM OF EACH EMAIL OR USER MAY CONTACT US VIA OUR SITE. HOW WE PROTECT YOUR INFORMATION
WE ADOPT APPROPRIATE DATA COLLECTION, STORAGE AND PROCESSING PRACTICES AND SECURITY MEASURES TO PROTECT AGAINST UNAUTHORIZED ACCESS, ALTERATION, DISCLOSURE OR DESTRUCTION OF YOUR PERSONAL INFORMATION, USERNAME, PASSWORD, TRANSACTION INFORMATION AND DATA STORED ON OUR SITE.
YOUR ACCEPTANCE OF THESE TERMS
BY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS POLICY AND TERMS & SERVICES. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE OUR SITE. YOUR CONTINUED USE OF THE SITE FOLLOWING THE POSTING OF CHANGES TO THIS POLICY WILL BE DEEMED YOUR ACCEPTANCE OF THOSE CHANGES.
CRUEL N REVOLVE
*If you are having problems placing an order or have an issue with an order you've already received, please contact our Online Shop Customer Service Department.
*Please allow up to 2 Business Days for a response from one of our Customer Service Representatives.
*Please note that only emails concerning purchases made directly through the cruelnrevolve.net online shop will be answered.
**If you did not receive an item(s) that was stated on your invoice, please contact us.
PROCESSING AND HANDLING TIME:
Once an order is placed on our website, please allow (1-3 business days) for the order to be processed with a shipping label printed, prepared and packed, ready for shipping.
*If you have not received a tracking number, but received confirmation that your order is going to be shipped, please contact INFO@CRUELNREVOLVE.NET for tracking information.
Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
Domestic Shipping Policies:
Please allow 1-3 business days for your order to be processed and shipped. Standard shipments will ship via USPS, FedEx or UPS depending on your location. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority. You will receive a shipment notification email with tracking once your order has shipped.
International Shipping Policies:
Please allow 1-3 business days for your order to be processed and shipped. Depending on choice of Carrier, delivery times may vary. Typically for USPS First-Class International shipments, please allow 2-3 weeks for delivery. USPS "Priority Mail" 7-14 days. FedEx/UPS varies with choice of delivery method. You will receive a shipment notification email with tracking once your order has shipped.
Customs, Duties, Taxes:
All applicable customs and import duties, fees, taxes are the responsibility of the customer.
We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Cruel N Revolve.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
ORDERS PLACED DURING SALES AND NEARING SPECIAL HOLIDAYS:
Special circumstances such as national holidays may delay the processing and preparation time as well as the duration of both shipping methods (Priority and Express mail) for domestic and international orders by up to an additional 14 days. Please keep this in mind when ordering. (These are some of the specific holidays that you should consider-- including, but not limited to: Veteran’s Day, Memorial Day, 4th of July, Thanksgiving, Black Friday, Cyber Monday, Christmas, etc.)
**If you have not received your order after 3 weeks from the date you ordered with us, please contact us http://www. Cruelnrevolve.net is NOT responsible for misdeliveries. If you miswrote the shipping address on your order, please contact us within 24 hours of placing the order so we can correct the address. Failure to contact us may result in the loss of your package or may be sent back to our facility, in which you will be required to pay for the reshipping fees via money request/shipping invoice sent to you through e-mail.
CONTACT US FIRST FOR ANY RETURNS/EXCHANGES
NO REFUNDS WILL BE ISSUED ON ANY ITEMS FROM CRUELNREVOLVE
ALL RETURNS WILL RECEIVE STORE CREDIT TO CHOOSE ANY OTHER ITEM(S) THEY WISH OF EQUAL VALUE.
Our goal is for you to be satisfied with your purchase from Cruel N Revolve. If, for any reason, you are not, you can return the item and we will issue you store credit to choose another item.
If you have purchased an item from cruelnrevolve.net, you may exchange it for a different color, size or style. You have 10 days from when your order was received to inform us that you intend to return (i.e. If your order was delivered on the 1st, you have until the 10th to contact us about making a return).
Any merchandise purchased at discount or sale or clearance cannot be returned.
Cruel N Revolve Online Website reserves the right to refuse returns for store credit requested from orders made on special sales and from items purchased under the Sales Category on our online site. THESE ARE FINAL SALE.
Returns are subject to a minimum 15% restocking fee if the item is found to not be in the same condition as it was when it was initially sent to you. If the tags are detached or items show wear, we will incur a restocking fee. Items that are washed will be subject to an automatic cancellation with no exchange or store credit.
Prior to exchanging the item(s):
Please contact us via e-mail to inform us of your return: firstname.lastname@example.org
When shipping your item(s) back to our warehouse, please include:
A copy of your original invoice and a written explanation of the item(s) you are returning.
All returns are dependent on condition of product upon inspection.
Please allow 7-10 business days from when it is delivered for your return to be processed.
Customers are responsible to pay shipping fees when a return for store credit is requested.
Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed.
Shipping fees are non-refundable.
All returns are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):
Cruel N Revolve
10334 Painter Ave.
Santa fe Springs, CA 90670